Your Privacy Choices

This page explains the privacy choices and consumer rights that may be available to you when you visit tidivon.com, place an order, contact us, or otherwise interact with Tidivon.

Your specific rights may vary depending on where you live and the privacy laws that apply to your personal information.

Your Privacy Rights

Depending on applicable law, you may have the right to request that we:

• Confirm whether we process personal information about you
• Provide access to certain personal information we hold about you
• Correct inaccurate personal information
• Delete certain personal information
• Provide a portable copy of certain information where applicable
• Restrict or object to certain processing where provided by law
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising or data-sharing activities where applicable
• Appeal certain decisions concerning a privacy request where applicable

These rights may be subject to legal exceptions. For example, we may need to retain certain information to complete transactions, maintain required business records, prevent fraud, resolve disputes, or comply with legal obligations.

How to Submit a Privacy Request

To submit a privacy-related request, please email:

service@tidivon.com

Please use "Privacy Request" as the subject line and clearly describe the privacy right or request you would like us to review.

Where relevant, please include the email address associated with your interaction with Tidivon, such as the email address used to place an order or contact customer support.

For your security, please do not send complete payment-card numbers, passwords, security codes, or other sensitive authentication information by email.

Verification of Privacy Requests

Before completing certain privacy requests, we may ask for information reasonably necessary to verify your identity and confirm that the request relates to personal information associated with you.

The information requested for verification will depend on the nature of the request and the information involved.

We use verification procedures to help prevent unauthorized access, disclosure, correction, or deletion of personal information.

Authorized Agents

Where permitted by applicable law, you may be able to authorize another person to submit a privacy request on your behalf.

We may request reasonable evidence showing that the person is authorized to act for you. Where permitted, we may also contact you directly to confirm the request before taking action.

Cookie and Similar Technology Choices

Cookies and similar technologies may be used to support website functionality, remember preferences, maintain security, understand website activity, and support analytics or advertising where applicable.

Depending on your browser, device, location, and the tools available on our website, you may be able to manage certain technologies through:

• Your browser's cookie and privacy settings
• Your device privacy or advertising settings
• Privacy or cookie preference tools made available on our website

Blocking or disabling certain technologies may affect the operation or availability of some website features.

Advertising and Data-Sharing Choices

Depending on applicable law and the technologies used in connection with our store, you may have the right to opt out of certain processing involving targeted advertising or certain disclosures of personal information.

Where an applicable privacy preference or opt-out tool is available on our website, you may use that tool to submit your preference. You may also contact us at service@tidivon.com with the subject line "Privacy Request".

Browser-Based Privacy Signals

Where required by applicable law and technically supported by our website or service providers, recognized browser-based privacy preference signals may be processed in accordance with applicable legal requirements.

Availability and operation of these signals may depend on your browser, device, region, and the technologies used by the website.

Marketing Communication Choices

If you receive promotional emails from Tidivon, you may unsubscribe from promotional communications by using the unsubscribe option provided in the message, where available, or by contacting us.

Opting out of promotional communications does not prevent us from sending transactional or service-related communications that are necessary for an existing order or customer-service request.

These communications may include order confirmations, shipping information, security notices, refund information, or replies to customer-support requests.

Non-Discrimination

Where applicable, we will not unlawfully discriminate against you solely because you exercise a privacy right available under applicable law.

Nothing in this section prevents us from making distinctions reasonably permitted or required by applicable law.

Appealing a Privacy Decision

If applicable law gives you the right to appeal a decision regarding a privacy request, you may request a review by replying to our decision email or contacting service@tidivon.com.

Please identify the original request and briefly explain why you would like the decision reviewed.

Additional Privacy Information

For more information about the categories of personal information we collect, why we use personal information, how information may be disclosed, cookies, retention, security, and other privacy practices, please review our Privacy Policy.

Contact Us

For privacy questions or requests, contact:

Email: service@tidivon.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to customer inquiries within 1–2 business days.

About Our Business

Tidivon is owned and operated by Chengdu Yunzhan Zhixin Technology Co., Ltd.

Chengdu Yunzhan Zhixin Technology Co., Ltd. is responsible for the operation of tidivon.com and for customer-related transactions conducted through the website.