Track Your Order

This page explains how to track an order placed through tidivon.com and what to do if your tracking information is delayed or your package cannot be located.

Tidivon is owned and operated by Chengdu Yunzhan Zhixin Technology Co., Ltd.

How to Track Your Order

Once your order has shipped and tracking information becomes available, a shipping confirmation email will be sent to the email address you provided during checkout.

The shipping confirmation may include a tracking number, tracking link, carrier information, or other available shipment details.

Please use the tracking information provided in your shipping confirmation email to follow the progress of your delivery.

I Have Not Received a Tracking Email

If you have not received a shipping confirmation or tracking email, please first check:

• Your inbox
• Your spam or junk folder
• Your promotions or updates folder, where applicable
• That the email address entered during checkout was correct

If you still cannot locate the email, please contact us at service@tidivon.com .

Please include your order number and the email address used during checkout so that our customer support team can locate your order.

Tracking Has Not Updated

Tracking information may not update immediately after a shipping label has been created.

Carriers may require additional time to scan the package into their network, and tracking updates may also vary depending on the carrier, destination, delivery stage, and local shipping conditions.

A temporary delay in tracking updates does not necessarily mean that your package has stopped moving.

If your tracking information has not updated for an extended period, please contact us with your order number and tracking information so that we can review the available shipment details.

Multiple Packages

In some cases, items from the same order may be shipped separately.

If your order is divided into multiple shipments, separate tracking information may be provided for each package, and the packages may arrive on different dates.

Tracking Shows Delivered, but I Cannot Find My Package

If tracking shows that your package has been delivered but you cannot locate it, please first check:

• Your mailbox
• Your front door, porch, garage, or other delivery areas
• Your building reception, front desk, or mailroom
• Other members of your household
• Nearby neighbors who may have accepted the package
• Any delivery notice left by the carrier
• The local carrier responsible for final delivery

If you still cannot locate the package, please contact service@tidivon.com and provide your order number and tracking information.

A tracking status marked as "Delivered" does not automatically prevent us from reviewing a legitimate delivery issue.

Package Appears to Be Lost

If your package appears to be lost in transit or has experienced an unusual tracking delay, please contact us.

We will review the available tracking information and, where appropriate, work with the relevant carrier or fulfillment partner to investigate the shipment and determine the appropriate next steps.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to assist, but address changes cannot be guaranteed once an order has entered processing, shipment preparation, or dispatch.

Delivery Delays

Delivery may be affected by carrier operations, weather, customs processing, transportation disruptions, public holidays, remote delivery locations, high shipping volumes, or other circumstances outside our reasonable control.

If your order has not arrived and the tracking information appears unusual, please contact us so that we can review the shipment.

Need Help With Your Order?

Please contact our customer support team if:

• You cannot locate your tracking information
• Your tracking has not updated for an extended period
• Your package appears to be lost
• Tracking shows Delivered but the package cannot be found
• You believe the shipping address may be incorrect
• You have another delivery-related concern

Email: service@tidivon.com

When contacting us about an existing order, please include:

• Your order number
• The email address used during checkout
• Your tracking number, if available
• A brief description of the issue

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to customer inquiries within 1–2 business days.

Additional Shipping Information

For more information about order processing, shipping methods, delivery, tracking, delays, lost packages, and other shipping conditions, please review our Shipping Policy.