Contact Us

We're here to help make your shopping experience with Tidivon as straightforward as possible.

Whether you have a question about a product, need help with an existing order, or require assistance after delivery, please contact our customer support team.

How We Can Help

Our customer support team can assist with:

• Product information and specifications
• Order confirmations and order status
• Shipping, delivery, and tracking enquiries
• Damaged, defective, missing, incomplete, or incorrect items
• Returns and refunds
• Payment and checkout questions
• Order changes or cancellation requests
• Privacy-related requests
• Other customer-service concerns

Contact Information

Email: service@tidivon.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to customer inquiries within 1–2 business days.

Existing Orders

When contacting us about an existing order, please include your order number, the email address used at checkout, and a brief description of your enquiry.

Providing this information will help us locate your order and assist you more efficiently.

Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, defective, incomplete, missing an item, or different from what you ordered, please contact us as soon as possible.

Where relevant, please include your order number and clear photographs or videos showing the product, the issue, the original packaging, and the shipping label. This information helps our team review the situation and determine the appropriate solution.

Returns

Please contact us before returning any product.

Our customer support team will review your request and, if the return is approved, provide the appropriate return instructions and designated return address.

Please do not send returns directly to our registered business address unless our customer support team specifically instructs you to do so.

Returns sent without prior authorization or to an incorrect address may not be accepted or processed.

About Our Business

Tidivon is owned and operated by Chengdu Yunzhan Zhixin Technology Co., Ltd.

Chengdu Yunzhan Zhixin Technology Co., Ltd. is responsible for product sales, order processing, customer support, returns, refunds, and other customer-related transactions conducted through tidivon.com.