Frequently Asked Questions

Find answers to common questions about shopping with Tidivon, including products, orders, shipping, returns, payments, and customer support.

Ordering

How do I place an order?

Select the product you would like to purchase, choose any available options, add the item to your cart, and proceed through checkout using accurate contact, shipping, and payment information.

After your order has been successfully placed, an order confirmation will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to request an order change or cancellation, please contact us as soon as possible at service@tidivon.com.

We will make reasonable efforts to assist you. However, changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, shipment preparation, or dispatch.

Products

What types of products does Tidivon sell?

Tidivon offers practical organization and storage products for desks, workspaces, home offices, study areas, and other everyday spaces.

Our collection includes products such as desk organizers, file organizers, desktop shelves, pen and stationery organizers, and other storage solutions.

Are all Tidivon products the same size or made from the same materials?

No. Product dimensions, materials, designs, configurations, storage capacity, assembly requirements, and other features may vary between products.

Please review the individual product page before ordering for the specific dimensions, materials, available options, features, and usage information of the product you are purchasing.

How do I choose the right organizer for my space?

We recommend measuring the area where you intend to use the product and comparing those measurements with the dimensions shown on the individual product page.

You should also review the product's layout, storage configuration, mounting or assembly information where applicable, and intended use before purchasing.

If you need additional product information, please contact us before placing your order.

Do all products require assembly or installation?

No. Assembly and installation requirements vary by product.

Please refer to the individual product page and any instructions supplied with your item for product-specific assembly, installation, and usage information.

Shipping

Do you offer free shipping?

Yes. Eligible orders of US$29 or more qualify for free standard shipping.

Any applicable geographic restrictions, shipping options, or additional charges will be shown during checkout before payment where applicable.

How can I track my order?

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email at the email address used during checkout.

Please note that tracking information may take some time to update after a shipping label has been created.

When will my order arrive?

Processing and delivery times depend on the destination, product availability, carrier operations, and other shipping conditions.

Please review our Shipping Policy for the current processing times, estimated delivery times, tracking procedures, and other shipping information applicable to your order.

What should I do if my tracking has not updated?

Carrier tracking systems may require additional time to display movement after a shipping label is created.

If your tracking information has not updated for an extended period, please contact us at service@tidivon.com and include your order number.

What should I do if my package appears to be lost?

Please contact our customer support team with your order number and tracking information.

We will review the available shipment information and assist you with the appropriate next steps.

Damaged, Defective, Missing, or Incorrect Items

What should I do if there is a problem with my order?

If your order arrives damaged, defective, incomplete, missing an item, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the product where relevant
• Photographs of the original packaging and shipping label where relevant

Please retain the product and packaging while we review your request.

Returns & Refunds

How do I request a return?

Please contact service@tidivon.com before sending any item back.

Include your order number, the item you would like to return, and the reason for your request. Photos or videos may be requested when relevant.

If your return request is approved, our customer support team will provide the appropriate return instructions and designated return address.

Please do not send returns directly to our registered business address unless our customer support team specifically instructs you to do so.

Can I send an item back without contacting Tidivon first?

No. Please obtain return authorization and instructions from our customer support team before sending an item back.

Unauthorized returns or returns sent to an incorrect address may not be accepted or processed.

How will I receive an approved refund?

Approved refunds will be issued to the original payment method used for the purchase.

Please review our Return & Refund Policy for complete information regarding return eligibility, return shipping costs, refund processing, and applicable timelines.

Payments

Which payment methods do you accept?

The payment methods currently available to you will be displayed securely during checkout.

Available payment options may vary depending on your location, currency, device, and payment provider.

Is my payment information secure?

Payment information is processed through the secure payment methods made available during checkout.

Please review our Payment & Security page and Privacy Policy for additional information about payment processing and personal information.

Customer Support

How can I contact Tidivon?

You can contact our customer support team by email at service@tidivon.com .

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to customer inquiries within 1–2 business days.

When contacting us about an existing order, please include your order number and the email address used during checkout.

About Our Business

Tidivon is owned and operated by Chengdu Yunzhan Zhixin Technology Co., Ltd.

Chengdu Yunzhan Zhixin Technology Co., Ltd. is responsible for the products sold through tidivon.com, including product sales, order processing, customer support, returns, refunds, and other customer-related transactions conducted through the website.