Terms of Use

Last Updated: September 20, 2026

These Terms of Use govern your access to and use of tidivon.com, including the website, its content, features, functionality, products, services, and related materials.

Tidivon and tidivon.com are owned and operated by Chengdu Yunzhan Zhixin Technology Co., Ltd.

By accessing, browsing, or using tidivon.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

If you do not agree to these Terms, please do not access or use the website.

Eligibility

You may use tidivon.com only if you have the legal capacity to enter into a binding agreement under the laws applicable to you, or if you are using the website with appropriate authorization or supervision where required.

You are responsible for ensuring that your use of the website complies with the laws and regulations applicable to you.

Permitted Use

Tidivon provides this website for lawful personal shopping, browsing, product research, customer support, and related informational purposes.

You may use the website only for lawful purposes and in accordance with these Terms.

Prohibited Use

You may not use the website to:

• Engage in fraudulent, deceptive, unlawful, or unauthorized activity
• Submit false, misleading, or deliberately inaccurate information
• Impersonate another person or entity
• Use payment information without authorization
• Interfere with the security, integrity, or operation of the website
• Introduce viruses, malware, malicious code, or other harmful technology
• Attempt to gain unauthorized access to systems, accounts, or data
• Scrape, harvest, extract, or collect website data without authorization
• Use automated systems in a manner that disrupts or burdens the website
• Infringe intellectual-property, privacy, or other legal rights
• Misuse promotions, discounts, returns, refunds, or customer-service procedures
• Use the website in violation of applicable law or these Terms

We may restrict or suspend access where reasonably necessary to protect customers, the website, our systems, service providers, or legal rights.

Customer Accounts

If customer account features are made available on tidivon.com, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You should notify us promptly if you believe your account or credentials have been used without authorization.

You must provide accurate information when creating or using an account and must not use an account for fraudulent or unlawful purposes.

Website Content

We make reasonable efforts to keep website content accurate, current, and useful.

However, product information, availability, pricing, dimensions, materials, photographs, descriptions, and other website content may occasionally need to be corrected, updated, or changed.

Product features, materials, dimensions, configurations, assembly requirements, included accessories, and intended uses may vary between products.

Please review the individual product page for the specifications and features of the product you are considering.

Intellectual Property

Content available on tidivon.com, including branding, names, logos, text, graphics, photographs, product images, page layouts, icons, designs, illustrations, and other materials, may be owned by or licensed to Tidivon and protected by applicable intellectual-property laws.

Except for the limited right to access and use the website for its intended purposes, no ownership right or license is granted to you unless expressly stated otherwise.

You may not copy, reproduce, republish, modify, distribute, sell, license, publicly display, or commercially exploit protected website content without appropriate authorization, except where permitted by applicable law.

Product Images and Visual Representation

We make reasonable efforts to present product images and colors accurately.

Actual appearance may vary slightly because of screen settings, lighting, photography, manufacturing variations, material characteristics, or other reasonable differences.

Third-Party Services

Tidivon may rely on or integrate with independent third-party services in connection with website hosting, ecommerce technology, payment processing, fulfillment, shipping, advertising, security, and other functions.

These third parties may operate under their own terms, privacy policies, security practices, and service conditions.

Tidivon is not responsible for the independent content, availability, policies, or practices of third-party websites or services except to the extent responsibility cannot lawfully be excluded.

Third-Party Links

The website may contain links to third-party websites or services for convenience or functionality.

A link to a third-party website does not necessarily mean that Tidivon endorses, controls, or assumes responsibility for that website.

We encourage you to review the terms and privacy practices of third-party services before interacting with them.

Website Security

You must not attempt to bypass security measures, access restricted areas, interfere with website systems, test vulnerabilities without authorization, or engage in activity designed to compromise the security or availability of tidivon.com.

We may use reasonable security, fraud-prevention, and monitoring measures to protect our website, customers, transactions, and service providers.

Website Availability

We aim to keep tidivon.com available and functioning properly, but we do not guarantee uninterrupted or error-free access at all times.

Website access may occasionally be interrupted because of maintenance, updates, technical issues, service-provider outages, security events, network conditions, or circumstances outside our reasonable control.

Website Changes

We may modify, update, correct, suspend, restrict, or discontinue website content, features, functionality, or services when reasonably necessary.

We may also correct typographical errors, inaccurate information, technical issues, product information, availability, or pricing information.

Orders and Purchases

Purchases made through tidivon.com are also governed by our Terms and Conditions and the other transaction policies published on our website.

By placing an order through tidivon.com, you enter into a purchase transaction with Chengdu Yunzhan Zhixin Technology Co., Ltd., subject to those Terms and applicable policies.

Shipping, Returns, and Refunds

Shipping, delivery, tracking, returns, refunds, exchanges, cancellations, damaged items, and incorrect orders are governed by our Shipping Policy and Return & Refund Policy.

Please review those policies before placing an order.

Privacy

Personal information collected through or in connection with tidivon.com is handled in accordance with our Privacy Policy and applicable privacy requirements.

Depending on your location, additional privacy choices may be described on our Your Privacy Choices page.

Disclaimer

To the maximum extent permitted by applicable law, the website and its content and functionality are provided on an "as is" and "as available" basis.

Except where expressly stated by Tidivon or required by applicable law, we do not guarantee that the website will always be uninterrupted, error-free, completely secure, or free of temporary technical issues.

Nothing in these Terms excludes warranties, guarantees, rights, or remedies that cannot lawfully be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, Chengdu Yunzhan Zhixin Technology Co., Ltd. will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising solely from your access to, use of, or inability to use the website.

Nothing in these Terms is intended to exclude, restrict, or limit liability, consumer rights, or remedies that cannot legally be excluded, restricted, or limited.

Consumer Rights

These Terms do not reduce any mandatory consumer rights available to you under applicable law.

If a provision of these Terms conflicts with a mandatory legal requirement, that mandatory requirement will apply to the extent of the conflict.

Changes to These Terms

We may update these Terms of Use from time to time to reflect changes to the website, technology, services, business practices, or legal requirements.

Updated Terms will be published on this page together with a revised "Last Updated" date.

Changes generally apply prospectively from the date they are published unless otherwise required by applicable law.

Contact Us

If you have questions regarding these Terms of Use, website access, website content, security, privacy, or another website-related matter, please contact:

Email: service@tidivon.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to customer inquiries within 1–2 business days.