Return & Refund Policy

This Return & Refund Policy applies to purchases made through tidivon.com.

Tidivon is owned and operated by Chengdu Yunzhan Zhixin Technology Co., Ltd.

We want customers to understand clearly how returns, refunds, exchanges, damaged items, incorrect orders, and cancellation requests are handled.

Return Window

Eligible products may be returned within 30 calendar days after delivery.

To meet the return deadline, please contact us at service@tidivon.com within 30 calendar days of receiving your order.

Please do not send any item back before receiving return authorization and instructions from our customer support team.

Return Eligibility

To qualify for a preference-based return, the product must generally be:

• Unused and unaltered
• In its original condition
• Returned with its original packaging
• Returned with all included parts and accessories
• Safely packaged to prevent damage during return shipping
• Accompanied by proof of purchase or identifiable order information

We may be unable to approve a full refund for an item that has been used, altered, damaged after delivery, returned incomplete, or returned without required packaging or accessories, except where applicable consumer law provides otherwise.

Items That May Not Be Eligible for Return

Certain products may not be eligible for preference-based returns if they are clearly identified as non-returnable before purchase, including personalized or customized products or items clearly marked as final sale, where applicable.

These restrictions do not limit any rights or remedies available to you under applicable consumer law for damaged, defective, incorrect, or materially misdescribed products.

How to Request a Return

Before returning any product, please contact:

service@tidivon.com

Please provide:

• Your order number
• The email address used during checkout
• The product you wish to return
• The reason for the return
• Relevant photographs or videos where applicable

Our customer support team will review your request and provide the appropriate return instructions if your request is approved.

Returns sent without prior authorization may not be accepted or processed.

Return Address

Please do not send returns directly to our registered business address unless our customer support team specifically instructs you to do so.

Once your return request has been approved, our customer support team will provide the appropriate designated return address and return instructions for your order.

The designated return location may be different from the registered address of Chengdu Yunzhan Zhixin Technology Co., Ltd.

Returns sent to an unauthorized or incorrect address may be delayed or may not be accepted.

Preference-Based Returns

A preference-based return includes a return requested because of:

• A change of mind
• An incorrect size, model, color, or option selected by the customer
• The product no longer being wanted
• Another reason unrelated to a product defect or an error by Tidivon

For approved preference-based returns, the customer is responsible for the return shipping cost.

Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Tidivon does not charge a restocking fee.

Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order after delivery.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the problem
• Clear photographs or videos showing the product and the issue
• Photographs of the original packaging where relevant
• A photograph of the shipping label where relevant

Please retain the product and original packaging while we review your claim.

If the claim is approved, Tidivon will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Customers will not be required to bear reasonable return costs caused by a confirmed Tidivon error or a confirmed damaged, defective, incorrect, or incomplete item.

Return Packaging and Shipment

Approved returns should be securely packaged to help prevent damage during transportation.

Where available, we recommend using a trackable shipping method and keeping the shipping receipt and tracking information until the return and refund process has been completed.

Please follow the return instructions provided by our customer support team.

Return Inspection

After an eligible return has been received, we will inspect the returned product to confirm that it meets the applicable return conditions.

We will notify you if additional information is required or if your refund has been approved.

Refund Method

Approved refunds will be issued to the original payment method used to place the order.

We generally do not issue refunds to a different card, account, payment method, or third party.

Refund Timing

After an eligible returned item has been received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

After Tidivon issues the refund, your bank, card issuer, or payment provider may require additional time to display the funds in your account.

This additional bank or payment-provider processing time is outside Tidivon's direct control.

Partial or Reduced Refunds

Where permitted by applicable law, a refund may be reduced or refused if a returned product does not meet the stated return conditions, including where the item has been materially used, altered, damaged after delivery, returned incomplete, or returned without required components.

Any such decision will be based on the condition of the returned item and applicable consumer-law requirements.

Exchanges

If you wish to exchange an eligible item, please contact us before returning it.

Exchange availability depends on current inventory and product availability.

Depending on the circumstances, we may provide a replacement or ask you to return the original item and place a new order.

Order Changes

If you need to change an order, please contact us as soon as possible at service@tidivon.com.

We will make reasonable efforts to assist with requests such as changes to product options, quantities, or shipping information.

However, order changes cannot be guaranteed once an order has entered processing, fulfillment, shipment preparation, or dispatch.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation cannot be guaranteed once an order has entered processing, fulfillment, shipment preparation, or dispatch.

Tidivon does not charge a cancellation fee.

If an order is successfully canceled after payment has already been collected, the applicable refund will be issued to the original payment method.

If an order has already shipped and can no longer be canceled, you may request an eligible return after delivery in accordance with this policy.

Refused or Unclaimed Deliveries

If a package is refused, unclaimed, or returned because of an incorrect or incomplete shipping address provided by the customer, please contact us so that we can review the available shipment information.

Any refund or reshipment will depend on the circumstances, return status, applicable shipping costs, and applicable consumer law.

Refunds for Shipping Issues

If a shipment appears to be lost, significantly delayed, or marked as delivered but cannot be located, please contact us before initiating a return or refund request.

We will review the available tracking information and, where appropriate, work with the carrier or fulfillment partner to investigate the shipment.

A tracking status marked as "Delivered" does not automatically prevent us from reviewing a legitimate delivery issue.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or reduce any mandatory rights or remedies available to you under applicable consumer-protection law.

Contact Us

For questions regarding returns, refunds, damaged products, incorrect orders, exchanges, order changes, or cancellations, please contact:

Email: service@tidivon.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to customer inquiries within 1–2 business days.