Shipping Policy

This Shipping Policy explains how orders placed through tidivon.com are processed, fulfilled, shipped, tracked, and delivered.

Tidivon is owned and operated by Chengdu Yunzhan Zhixin Technology Co., Ltd.

Shipping Destinations

Tidivon currently ships to:

• United States
• Canada
• Australia

Available shipping options may depend on the delivery address, product, carrier availability, and other fulfillment conditions.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing may occasionally take longer because of order verification, inventory availability, unusually high order volume, holidays, or other operational circumstances.

If an unusual processing delay affects your order, we may contact you using the email address provided during checkout.

Estimated Delivery Times

Estimated standard delivery times after dispatch are:

• United States: approximately 5–12 business days
• Canada: approximately 7–15 business days
• Australia: approximately 7–15 business days

These delivery estimates begin after your order has been processed and dispatched.

Delivery estimates are not guaranteed delivery dates. Actual transit time may vary depending on the destination, carrier, customs processing, local delivery conditions, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

Shipping Fees

Eligible orders of US$29 or more qualify for free standard shipping.

For orders below US$29, the applicable shipping charge will be displayed during checkout before payment is completed.

Shipping fees may vary depending on the destination, selected shipping method, package size, weight, and order contents.

Any applicable geographic restrictions, additional shipping options, or charges will be displayed at checkout where available.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability, product location, and the delivery destination.

Because fulfillment locations may vary, the shipping origin shown on a package may not be the same as our registered business address.

We do not represent that every order ships from a local warehouse in the customer's country.

Order Confirmation

After your order has been successfully placed, an order confirmation will normally be sent to the email address provided during checkout.

Please review your order details and shipping address carefully.

If you notice an error, please contact us as soon as possible at service@tidivon.com .

Tracking Information

Once your order has shipped and tracking information becomes available, a shipping confirmation email will be sent to the email address provided during checkout.

The shipping confirmation may include a tracking number, tracking link, carrier information, or other available shipment details.

Tracking information may take some time to update after a shipping label has been created. This does not necessarily mean that the shipment has stopped moving.

If your tracking information has not updated for an extended period, please contact our customer support team.

Split Shipments

Items included in the same order may occasionally be fulfilled or shipped separately.

If your order is divided into multiple shipments, the packages may arrive on different dates and may have separate tracking numbers.

Receiving one package does not necessarily mean that the remaining items in your order have been lost.

Delivery Delays

Delivery may be delayed by circumstances including:

• Carrier operations
• Weather conditions
• Transportation disruptions
• Customs inspection or clearance
• Public holidays
• High shipping volumes
• Remote delivery locations
• Local delivery conditions
• Other circumstances outside our reasonable control

If your shipment experiences an unusual delay, please contact us with your order number and tracking information so that we can review the available shipment details.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to assist you, but address changes cannot be guaranteed once an order has entered processing, shipment preparation, or dispatch.

If a shipment is returned, delayed, or requires reshipment because of an incomplete or incorrect address provided by the customer, additional shipping charges may apply where reasonable and applicable.

Lost Packages

If your tracking information shows an unusual delay or your package appears to be lost in transit, please contact us at service@tidivon.com.

Please include your order number and tracking information.

We will review the available shipping information and, where appropriate, work with the carrier or fulfillment partner to investigate the shipment and determine the appropriate next steps.

Tracking Shows Delivered, but the Package Is Missing

If your tracking information shows "Delivered" but you cannot locate your package, please first check:

• Your mailbox
• Your front door, porch, garage, or other delivery areas
• Your building reception, front desk, or mailroom
• Other members of your household
• Nearby neighbors who may have accepted the package
• Any notice left by the carrier
• The local carrier responsible for final delivery

If you still cannot locate the package, please contact us with your order number and tracking information.

A tracking status marked as "Delivered" does not automatically prevent us from reviewing a legitimate delivery issue.

Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, clearance charges, or other fees imposed by the destination country or local authorities.

Unless otherwise stated during checkout, these charges are the responsibility of the recipient and are not included in the product price or standard shipping charge.

Customs procedures and charges are determined by local authorities and are outside Tidivon's direct control.

Damaged or Incorrect Deliveries

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and, where relevant, clear photographs or videos of the item, packaging, shipping label, and the issue.

We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy.

Returns

Please do not return an item without first contacting our customer support team.

Approved returns must be sent to the return address provided by our customer support team.

Please do not send returns directly to our registered business address unless our customer support team specifically instructs you to do so.

For complete return and refund rules, please review our Return & Refund Policy.

Contact Us

If you have questions about shipping, tracking, delivery, or a shipment issue, please contact:

Email: service@tidivon.com

When contacting us regarding an existing shipment, please include:

• Your order number
• The email address used during checkout
• Your tracking number, if available
• A brief description of the issue

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to customer inquiries within 1–2 business days.