Privacy Policy

Last Updated: September 20, 2026

This Privacy Policy explains how Tidivon collects, uses, discloses, retains, and protects personal information when you visit tidivon.com, place an order, contact us, or otherwise use our website and services.

Tidivon is owned and operated by Chengdu Yunzhan Zhixin Technology Co., Ltd.

In this Privacy Policy, "Tidivon," "we," "us," and "our" refer to Chengdu Yunzhan Zhixin Technology Co., Ltd. in connection with the operation of tidivon.com.

Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect information such as:

• Your name
• Email address
• Phone number, where provided
• Billing address
• Shipping address
• Order and transaction information
• Products purchased or added to your cart
• Customer-service communications
• Return and refund information
• Device and browser information
• IP address and approximate location derived from technical information
• Website activity and interaction information
• Information collected through cookies and similar technologies

Payment information may be collected and processed directly by Shopify, authorized payment processors, banks, card issuers, or other payment providers involved in completing your transaction.

Tidivon does not require customers to send complete payment-card numbers, card security codes, account passwords, or similar authentication credentials to us by email.

How We Use Personal Information

We may use personal information to:

• Operate and maintain tidivon.com
• Process and manage orders
• Process payments and transaction-related requests
• Arrange fulfillment and delivery
• Provide order confirmations and shipping updates
• Provide customer support
• Process returns, replacements, and refunds
• Respond to product, order, payment, shipping, or privacy enquiries
• Detect and prevent fraud, abuse, and unauthorized transactions
• Protect the security and integrity of our website and services
• Understand website activity and improve our services
• Measure advertising and campaign performance where applicable
• Provide advertising where permitted by applicable law
• Comply with legal, regulatory, accounting, and recordkeeping obligations
• Establish, exercise, or defend legal claims where necessary

Shopify

Tidivon operates its online store using Shopify.

Shopify provides technology that supports our storefront, checkout, order management, website functionality, and related ecommerce services. Shopify may process personal information in connection with providing these services to Tidivon.

Information processed through Shopify may be subject to Shopify's own privacy practices and applicable contractual and legal requirements.

Payment Processing

Payments are processed using the payment methods and authorized providers made available during checkout.

Payment providers may collect or process information necessary to authorize and complete a transaction, prevent fraud, comply with financial regulations, and manage refunds or payment disputes.

Available payment providers may vary depending on your location, currency, device, and checkout configuration.

Advertising and AppLovin

Tidivon may use AppLovin services in connection with advertising, campaign delivery, measurement, attribution, and fraud prevention.

Where these services are used, AppLovin or its service providers may process certain device, browser, advertising, interaction, technical, or campaign information as permitted by applicable law.

The information processed and the choices available to you may depend on your device, browser, location, applicable privacy law, and the advertising technologies involved.

How We Share Personal Information

We may disclose personal information where reasonably necessary to operate our store, complete transactions, provide customer service, maintain security, or comply with legal obligations.

This may include sharing necessary information with:

• Shopify and ecommerce technology providers
• Authorized payment processors and financial institutions
• Order fulfillment providers
• Shipping carriers and logistics partners
• Customer-support service providers
• AppLovin and relevant advertising or campaign-measurement providers
• Fraud-prevention and security providers
• Professional advisers such as legal or accounting advisers where necessary
• Government authorities or regulators where disclosure is legally required

Service providers may process personal information only as necessary to provide their services, comply with applicable law, or satisfy their own legitimate legal obligations.

Business Transactions and Legal Disclosures

Personal information may also be disclosed where reasonably necessary in connection with a merger, financing, restructuring, acquisition, sale of assets, or similar business transaction.

We may disclose information where we reasonably believe disclosure is necessary to comply with applicable law, respond to lawful requests, protect our rights or customers, investigate fraud, or maintain the security of our services.

Cookies and Similar Technologies

Tidivon, Shopify, and applicable service providers may use cookies and similar technologies to support website functionality and related services.

These technologies may be used to:

• Keep the website functioning properly
• Remember preferences
• Maintain shopping-cart and checkout functionality
• Help protect website security
• Understand website usage and performance
• Support advertising or campaign measurement where applicable

Depending on your browser, device, location, and the privacy tools made available on our website, you may be able to manage certain cookies and similar technologies through browser settings, device settings, or website privacy controls.

Disabling certain cookies may affect the availability or operation of some website features.

Your Privacy Rights and Choices

Depending on where you live and the laws applicable to your personal information, you may have certain privacy rights.

These rights may include the ability to:

• Request access to certain personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a portable copy of certain information
• Restrict or object to certain processing where applicable
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising or data-sharing activities where applicable
• Appeal certain privacy-request decisions where applicable

Privacy rights are subject to applicable legal requirements and exceptions. For example, we may need to retain certain information to complete transactions, maintain legally required records, prevent fraud, resolve disputes, or comply with legal obligations.

For additional information about available privacy choices, please review our Your Privacy Choices page.

How to Submit a Privacy Request

To submit a privacy request, please email:

service@tidivon.com

Please use "Privacy Request" as the subject line and describe the request you would like us to review.

We may request information reasonably necessary to verify your identity before completing certain requests.

Marketing Communications

If you choose to receive promotional communications from Tidivon where such communications are offered and permitted, you may be able to unsubscribe using the unsubscribe option included in the communication.

Opting out of promotional communications does not prevent us from sending transactional or service-related communications that are necessary to manage an order or customer-service request.

These may include order confirmations, shipping information, refund notifications, security notices, or replies to customer-support requests.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as the nature of the information, order and transaction requirements, customer-service needs, dispute resolution, fraud prevention, and legal, tax, accounting, or regulatory obligations.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, storage system, or method of online processing can be guaranteed to be completely secure.

International Processing

Tidivon operates an international online store and works with service providers that may process information in countries or regions other than the place where you live.

As a result, personal information may be transferred to or processed in other jurisdictions.

Where required by applicable law, appropriate measures will be used in connection with international processing and transfers of personal information.

Children's Privacy

Tidivon is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us in a manner that violates applicable law, please contact us so that we can review the matter.

Third-Party Websites and Services

Our website may contain links to or integrations with independent third-party websites, platforms, or services.

Third parties may maintain their own privacy policies, terms, and data practices. We encourage you to review the privacy information provided by those services when you interact with them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technologies, business practices, or legal requirements.

When this Privacy Policy is updated, the revised version will be published on this page and the "Last Updated" date above will be changed accordingly.

Contact Us

If you have questions about this Privacy Policy, the way we handle personal information, or a privacy-related request, please contact:

Email: service@tidivon.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to customer inquiries within 1–2 business days.